Nellcote Wardrobe Return & Refund Policy

At Nellcote Wardrobe, we want you to be completely satisfied with your purchase. While we do not offer returns for change of mind, incorrect size selection, or non-defective items, we proudly stand behind the quality of our products.
Returns are accepted only for items that are damaged, defective, or incorrectly sent.

Eligibility for a Return or Refund

You may request a return, replacement, or refund within 7 days of delivery if your order meets one of the following conditions:

1. Wrong Item Received

• The style, color, or size you received does not match your order.

• The item is not what was described or displayed at checkout.

2. Incomplete Order

• Part of your order is missing.

• The quantity received does not match what was purchased.

3. Damaged or Faulty Item

• The product arrived damaged.

• The product has a manufacturing defect or quality issue upon arrival.

Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

• Bathing suits / swimwear
  (Due to hygiene and safety reasons, bathing suits are final sale.)

How to Request a Return

To start a return or replacement request, please contact us within 7 days of the delivery date with the following information:

• Your order number

• A brief description of the issue

• Clear photos showing:

  • The product you received

  • Any damage or defects

  • The packaging and shipping label (if applicable)

Email requests to: support@nellcotewardrobe.com 

Resolution Options

If your claim is approved, Nellcote Wardrobe will provide one of the following:

✔︎ Refund

Issued back to your original payment method for a refund.

Not Eligible for Return / Refund

• Requests made after 7 days from delivery

• Items damaged due to customer use

• Returns without approval

• Issues not related to damaged, defective, or incorrect items

• Bathing suits (no exceptions)