Refund Policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

Please note: For hygiene reasons, all swimwear purchases are final sale and cannot be returned or exchanged.

– Product is defective
– Product must be unused
– Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Please Note:

• We do not accept returns on final sale items, accessories, or custom pieces.

• We do not offer refunds or replacements for packages marked as “delivered” by the carrier but not received. In such cases, we recommend checking with your local delivery service, neighbors, or property management.

• We are not responsible for lost, stolen, or misdelivered packages due to incorrect or incomplete shipping information provided at checkout.

We reserve the right to deny any return that does not meet our policy requirements.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

alina@nellcotewardrobe.com

This document was last updated on June 5, 2025